At ZeeMarketplace, we want you to feel confident every time you shop with us. Because our products are fragrances and personal-use items, we maintain specific guidelines to protect product quality, hygiene, and customer safety.

1. Returns

We accept returns for eligible items within 14 days of delivery.

To be eligible for a return, the product must:

• Be unused and unopened
• Remain in its original packaging
• Be in its original condition
• Include all original packaging and accessories
• Have proof of purchase or a valid order number

Opened or used fragrances cannot be returned due to hygiene and product-quality considerations.

2. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us through our Contact Us page as soon as possible.

Please provide your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate solution.

3. Non-Returnable Items

The following items are generally not eligible for return:

• Opened or used perfumes and fragrances
• Products without their original packaging
• Items damaged after delivery through customer use
• Clearance or final-sale items, where applicable
• Gift cards or other non-returnable items

4. How to Request a Return

To request a return:

1. Contact us through our Contact Us page.
2. Provide your order number and reason for the return.
3. Wait for our return instructions and approval.
4. Ship the approved item according to the instructions provided.

Please do not send an item back before receiving return approval.

5. Return Shipping

If the return is due to receiving an incorrect, defective, or damaged item, we will review the situation and determine the appropriate return-shipping solution.

For other approved returns, return shipping costs may be the customer's responsibility.

6. Refunds

Once your returned item is received and inspected, we will notify you of the outcome.

If your return is approved, the refund will be processed through the original payment method. The time it takes for the refund to appear in your account may vary depending on your payment provider or financial institution.

7. Exchanges

If you receive a damaged, defective, or incorrect item, please contact us before returning it. Where applicable, we may offer a replacement or another suitable resolution.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.

9. Important Notice

Fragrance preferences can be subjective. A change of preference or simply not liking the scent does not necessarily qualify an opened or used fragrance for a return.

We encourage customers to carefully review the product information before placing an order.

10. Contact Us

If you have any questions about returns, refunds, or an issue with your order, please contact ZeeMarketplace through our Contact Us page.

ZeeMarketplace — Shop with confidence.